Tata Capital is one of the most promising and leading Indian NBFCs (Non-Banking Financial Companies). It offers a host of financial services, like personal loans, business loans, credit cards, life insurance, wealth management, investment banking, etc. Technology-enabled customers can use the online platform of the company to access services. You can check Tata Capital’s personal loan interest rates, credit cards, investment products, etc. on its website.
Tata Capital is known for offering excellent customer services through a variety of channels. If you have any queries or complaints regarding services offered by Tata Capital, you can get in touch with the company online and offline as per your convenience.
Tata Capital customer care toll-free number
For any queries/ complaints and grievances, you can contact the Tata Capital Customer Care team at 1800 209 6060 between 9 a.m. and 8 p.m. on all days except public holidays and Sundays.
Email address: You can also write to Tata Capital at contactus@tatacapital.com
Tata Capital Virtual Chat
Tata Capital has its own dedicated virtual chat assistant – TIA – to help customers in real-time. Customers can find answers to frequently asked questions through this chatbot. It is easy to use and can be used from anywhere around the world.
- On the extreme right of the Tata Capital’s official website, click-open the chatbox.
- You write your queries or select the most relevant queries from the list.
- For example, you can write or select any queries regarding Tata Capital’s personal loan, business loan or credit card.
Tata Capital Customer Testimonial Form
Tata Capital allows customers to submit a complaint through its Customer Testimonial Form available official website. Take the following steps to submit the complaint:
- Click on the ‘Contact Us’ link on the home page of Tata Capital’s official website and then click ‘Customer Testimonial Form’.
- Provide your name, email ID, select product, account number in the given form.
- Now you can share your experience/ query in up to 2000 words.
- Tick the terms and conditions box to agree and click on ‘Submit’ to complete the online submission of your query/ complaint/ suggestion/ feedback.
Tata Capital Customer Grievance Redressal
If you are not satisfied resolution to your query, you can take the matters to the next level. There are different levels of customer grievance redressal at Tata Capital.
Customers can escalate their queries regarding services offered by Tata Capital to the next level where expert officials will try to resolve their concerns. Customers can get in touch with an official of different levels until they get satisfactory. Here are the steps to escalate your queries to through Tata Capital grievance redressal:
- Go to the official website of Tata Capital
- Click ‘Contact Us’ on the top right side of the website
- Click Customer Grievances’ section and then click consumer finance
Nearest branch of Tata Capital
Customers who are not comfortable with online channels can visit the nearest branch of Tata Capital. You can see the ‘Branch Locator’ option on the bottom of the official website of Tata Capital. Once you click on the link, you will reach the page where you will be required to type the name of state and city to locate the branch near you. You will be able to see the branch on your screen immediately. You can visit the branch and ask queries to from the officials.
Special offers from Tata Capital
You can get to know about the special offers from Tata Capital, like offers on a personal loan, credit card etc. All you need to do is visit the home page of Tata Capital, you will see a floating sidebar as Special Offers. Once you click it, you will get a pop-up where you can enter your name and contact number. After you verify your mobile number and click on Submit button, you will get preapproved offers soon.
Some of Tata Capital online services
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Tata Capital personal loan
Customers can apply for Tata Capital personal loan online either through its website or using Tata Capital app. On the homepage of the official website of Tata Capital, select a loan type and click ‘Apply Now’ button available in the drop-down list. You can download Tata Capital app on your smartphone to apply for a personal loan.
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Tata Capital personal loan EMI calculator
Tata Capital personal loan EMI calculator helps customers to figure out the potential EMI for a personal loan for chosen repayment tenure. It is easy to use and gives instant results. Enter the loan amount, interest rate and loan tenure, and the result will be on your screen.
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Tata Capital personal loan EMIs payment
Personal loan borrowers can use Tata Capital ‘Quick Pay’ facility to repay the loan online in a few minutes. Just enter your account information in the Quick Pay available on the top right-hand side of the home page of Tata Capital’s website.
Conclusion
Tata Capital is a customer-oriented organization and always strives to offer one of the best customer services in the market. The company uses modern technology to serve customers efficiently. It has multiple portals at various levels to provide customers with a seamless experience. Customers can get in touch with the officials on different touchpoints and get a solution for their concerns. The officials are approachable and readily resolve customers’ problems. Customers can feel at home while sharing their concerns. So, raise your queries freely regarding services offered by Tata Capital.
